FAQ - Iceland Airwaves

popular questions

Table of contents

Schedule

When will you publish the final show schedule?  

The final official and off-venue show schedules are up on our official website, Facebook and the Iceland Airwaves 2018 app. Our mailing list always gives you news first so please sign up here (see towards the bottom of the page). 

Please note there is always some last minute changes in the show schedule, and in such cases, we will try our best to announce them without delay.


When will you announce the final full line-up?

The final line up is on our official website.  Please note that the line-up is subject to change at any time until the festival finishes so please sign up here for our mailing list and get the latest news wherever you are throughout the festival period.


What time does the programme start and finish each day?

Official venue shows start after 19:00 and finish at 02:00, depending upon the venue. Off-venue performances vary but finish between 19:00 and 19:30.

Please check the official and off-venue show schedules  which are on our official website, Facebook and the Iceland Airwaves 2018 app. The schedule is subject to change so please sign up for our mailing list and get the latest news wherever you are throughout the festival period.

 


Are you going to provide the festival app again this year?

Yes. The app is available for Android and iOS here or on App Store, Iceland Airwaves 2018.

The new version of the app has been built from the ground up and has some great new features including:

  • Venue capacity indicators
  • Customized schedule
  • Custom Spotify playlists based on your music taste
  • Venue map and much more!

The app is an essential part in getting the most out of your festival experience. The schedule is always up to date in the app, we can send you push notifications with schedule changes and when venues are at capacity – and you’ll get personalized recommendations on artists you shouldn’t miss…

 


Do you have special events this year? Do I have to sign up?

This year’s Special Events for wristband holders are Festival Opening at Grund, Pool Party, Reykjavík Music Walk, 20th Anniversary Party, Ásgeir Presents: Straight to Vinyl and 6am Rave with Yoga Moves. You need to sign up for some of the events through our official website.  Have a look at the details here now.

Festival Ticket

How many ticket price categories are there?

We offer four categories:

  • Early-bird (sold out)
  • General sale (19.900 ISK) (finished on 13th September)
  • 2nd general sale (21.900 ISK) (until 23:59 GMT 4th November) and
  • Final sale (24.900 ISK) from 00:00 GMT on 5th November until the end of the festival, or until the allocation runs out.  

The price will go up on Monday 5th November so hurry up and get your ticket now!


How much is the price of the ticket in USD/EUR/CAD etc.?

It depends on the exchange rate at any given time, you can get an approximation using this website.


Is the festival ticket refundable?

No. All tickets are non-refundable.


My favourite artist cancelled the show.  Will I get a refund for my ticket?

No. All tickets are non-refundable. Please note that all performances are subject to change. There might be very last minute changes and we will try our best to announce them as soon as possible. It’s worth downloading the free Iceland Airwaves app to receive all the latest updates throughout the festival.


Can I give/sell my ticket to others?

You can give away or sell your ticket as long as you don’t make a profit. You must change the name on the ticket before the festival begins on 7th November. You should contact Tix to change the name and other profiles to those of new ticket holder. The new name on the ticket should match with the name on the photo ID when the new ticket holder collects their wristband (see ‘Festival Wristband Collection’).


Do I need a special ticket for particular performances?

No. Your ticket gives a festival wristband which allows you to attend any shows. No additional purchases or collections is required. Please note that all shows are subject to venue capacity: ticket does not guarantee access to any shows. We recommend arriving in good time for any shows that you really wish to see.


Do I need to show my ticket at each performance venue?

No, you exchange your ticket for a wristband at our Accreditation (please see Festival Wristband Collection). With the wristband, you can enter all the venues, subject to their individual capacity.

Venues

Where is the festival located?

At various venues in downtown Reykjavík. The venues are all within walking distance of each other. The list of official venues and off-venues is available at https://icelandairwaves.is/venues/


How do I get to Reykjavík?

If you are coming from abroad, it’s best to fly into Keflavík International Airport (KEF) and then take a shuttle coach, taxi, rental car or public transport (Strætó) to Reykjavík.


 Are the venues outside?

No, all the venues are indoors. The list of the venue is available here.


What is ‘Official venue’?

Official venue hosts official performances for Iceland Airwaves. Official performances start from approximately 19:00 each night during the festival. The exact starting time depends on the venue. You must purchase a festival ticket in order to attend official performances.


What is ‘Off-venue’?

Off-venues are the approved venues which host select performances by local artists during the day, up until 19:00. Off-venue shows are open to all, subject to each venue’s age limits and capacity.


What is the difference between ‘Official venue’ and ‘Off-venue’?

All visiting international artists perform only at official venues. Select local acts perform at off-venues during the day and at official venues after 19:00. Official venue performances carry full production and staging, while off-venues show are often in acoustic or reduced mode. You need a wristband to attend official venue shows but you don’t need one for off-venue shows.


I’m disabled. Are all the venues accessible?

We cannot guarantee that all venues are accessible to disabled guests. The official festival showcases are held in many venues across downtown. The variances in size of these rooms ranges broadly and come in all shapes and sizes: some are purpose built and have ability-impaired access factored into their planning, others are traditionally used for other purposes. All the venues this year are within 2.5 kilometers of one another, with the bulk of the venues being within a couple of hundred meters of one another in downtown Reykjavík.

Our list of venues has specific access ability for ability-impaired guests. Our app will also carry a crowd indicator, giving guests notice of when shows are looking very busy / at capacity.

Age Limit

Is there age limit for Iceland Airwaves?

Yes. Anyone wishing to attend the festival who is under 18 years of age must be accompanied at all times by a parent of guardian.


Do I need to buy a ticket for my child?

If you intend to bring any people under the age of 18, they must be accompanied by a parent or guardian, and they must hold a valid ticket for the festival. Please note that each venue has their own age restriction which you must follow.

Wristband Collection

Where and when can I collect my wristband?

Please come to our Accreditation:

Iceland Airwaves Accreditation
Reykjavík City Hall
Ground Floor
Tjarnargata 11
101 Reykjavík

Accreditation opening dates/hours;

  • Monday 5th and Tuesday 6th November: 12:00-18:00
  • Wednesday 7th to Saturday 10th November: 12:00-22:00

There is a Free Charging Machine and restrooms in the entrance area at the City Hall. The building is accessible to disabled guests with a lift to go down to the Accreditation desks.


What do I need to present in collecting my wristband?

Please bring;

1) Festival ticket (print-out or diginal) and

2) Photo ID (for example: passport or driver’s licence).

Your festival ticket needs to show your own name which matches the name on your photo ID (see Festival Ticket). If you fail to present either of your festival ticket and photo ID, or if the name on the ticket fails to match the name on your ID, you will not be able to collect your wristband.


Can I collect wristbands for my friends?

No, you can’t collect wristbands for other people. Every guest needs to come to our Accreditation to get a wristband fitted on their wrist by our staff.

VIP Upgrades

– VIP Upgrade is sold out –


Can I give/sell my VIP Upgrade to others?

Any transfer of VIP upgrade needs to take place before the festival begins (November 7th). You can sell your VIP Upgrade to your friend at the same price you paid for. You are not allowed to make any profit through re-selling the upgrade. You should contact Tix to change the name and other profiles to those of new ticket holder. The new upgrade holder must already possess a regular festival ticket in order to use the VIP upgrade. The new upgrade holder also needs to prove that the upgrade was bought directly from the seller at the originally purchased price. The new name on the upgrade should match with the name on the photo ID when the new upgrade holder collects their VIP wristband (see ‘Festival Wristband Collection’).


Is my VIP Upgrade refundable?

No. VIP upgrades are non-refundable.


Do I still have to queue up for performances?

Yes. There will be a special VIP queue at most venues and VIP areas inside select venues. As venue capacities vary greatly we always suggest arriving with plenty of time to see a specific act.

Industry / Press / Photo

Industry / Press

What benefits can I get with the industry pass?

Priority access to official showcase performances. Invitation to attend the Iceland Airwaves Conference and VIP areas.

The Iceland Airwaves Conference will be held for the fourth time this year on Thursday and Friday during this year’s festival. Read more about it here.


What benefits can I get with the press pass?

Priority access to official showcase performances and access to Press Centre, VIP areas and invitation to attend the Iceland Airwaves conference. 


What’s Press Center’s opening hours?

12:00-22:00 from Wednesday 7 to Saturday 10 November. The centre is located at CenterHotel Plaza.


What benefits can I get with the photo pass?

Access to the official performance and the photo pit. 


Are there any official photos which I can use for my magazine?

You can access images from the official Iceland Airwaves Flickr account here. Please make sure to add credit where applicable. No alteration except for cropping of images permitted.

Other

Am I allowed to take photos of performances?

Photography and short video for private use / social media is very welcome, but only with mobile phones and regular cameras – no professional cameras or lenses. Photos and videos are permitted for personal use, but any publication, whether it be online or offline, requires a photo pass. Photographers with professional SLR cameras and professional lenses, and also GoPros, require a photo pass: please read our Press section for more information.


Can I use a selfie stick?

No, selfie sticks are prohibited at any Iceland Airwaves venues.


Is there a size limit for my bag?

Yes, you can bring only a small side bag. Backpacks are not allowed. All bags are subject to search at the entrance of all venues. We would recommend you not to bring any bags so you can speed up your entry to the venues without your bag being searched.  


Are there any place where I can leave my luggage?

There are 7 luggage storage places in and around Reykjavík. Visit Luggage Lockers to see their locations and charges.


What’s Iceland Airwaves’ security policy?

All guests are subject a search by security staff at the venue entrances. Any items that can be used to cause harm or damage are not allowed; eg: knives, scissors, umbrellas, chairs and markers. Please note that we will not confiscate or store any banned items.  You must discard them yourself before entering the venue. Professional SLR cameras, GoPros and all recording devices (apart from mobile phones) are prohibited unless you have an official photo pass.

If you don’t follow the security policy, the security staff will have the right to ask you to leave the venue and possibly confiscate your festival wristband.


Are the venues non-smoking?

You are not allowed to smoke at any time at any of the venues except in designated smoking areas (if available). This includes electronic cigarettes. If you don’t follow the non-smoking policy, the security will have the right to ask you to leave the venue and possibly remove your festival wristband.


Where can I buy the official merch?

You can buy our official merch during Accreditation opening time at City Hall (Mon to Sat), during the show time at Gamla Bio (Wed to Sat), Art Museum (Wed to Sat) and Harpa (Fri & Sat).

You can also buy them on-line.


What kind of clothes should I bring to Iceland?

Reykjavík’s average temperature in November is high 5°C (41°F) and low 0°C (32°F). The weather would be cold, very changeable and often wet.  We would recommend you to wear a warm coat, ideally waterproof, or a waterproof outer coat on top, with layers of clothes underneath so you can take them off once you are inside the venues (where it can be very warm). We love Cintamani for outdoor wear that’s technologically advanced and totally fashionable – your wristband will get you a discount in-store at their downtown Bankstraeti location.


Is tap water safe to drink in Iceland?

Iceland offers world famous pure water, most of which comes from springs in the ground. The tap water is pure and tasty, completely safe wherever you go in the country.


Is it easy to find toilets in Reykjavík downtown?

There are restrooms in Reykjavík City Hall where our Accreditation is located. Harpa Concert Hall and Hotels and hotels are always a good place to find toilets.


Should I bring Iceland’s currency in cash?

Credit cards can be used almost everywhere in Iceland so there’s no real need to have lots of cash (Icelandic Króna) at all.  Right now Króna 1,000 = US$8.30 (as of 2 November 2018).


Where should I go to buy booze?

Alcohol which is stronger than 2.25% isn’t sold in the grocery shops in Iceland. You can buy alcohol at the Keflavík Airport Duty Free Shop on arrival (highly recommended) and at the state-owned liquor stores named Vínbúdin in Reykjavík. Note that Vínbúdin’s hours are pretty restrictive.


I’m hiring a car in Iceland. Anything to bear in mind?

In Iceland we drive on the right hand side of the road, and you are also required by law to always keep the car‘s headlights on. Some good dos and don’ts about driving in Iceland can be found here. Want to hire a car? We recommend Hertz.


Is there an A&E hospital in Reykjavik?

Emergency services and/or accident rooms are operated in hospital and healthcare centres.  The A&E unit for accidents, acute illness, poisoning and rape is located at:

Landspítali University Hospital

Fossvogur

Tel:  +354-543-200


What’s the emergency number in Iceland?

112 is the single emergency number in Iceland, representing all the response parties to accidents, fire, crime, search, rescue and natural disasters on land, at sea, or in the air. If you’re venturing out into the countryside, you should always check weather and safety conditions at https://safetravel.is/ – which gives you all the up to the minute information.


What are the dates for the 2019 edition?

Iceland Airwaves 2019 dates are November 6th – 9th.

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