Table of contents
Is the festival still happening?
Yes, we are still confident Iceland Airwaves will take place as planned on November 4-7 2020.
What happens if the festival is cancelled?
If the festival would ever be cancelled, ticket buyers get refunded in full automatically.
If we are ever forced to move Iceland Airwaves to different dates, ticket buyers can always get a refund if they can’t make it on the new dates.
If a ticket buyer abroad is in a country with travel restrictions to Iceland when the festival takes place, they can either apply for a refund, or get tickets for the 2021 edition. Terms and conditions apply.*
* There will be a two week window to apply for a refund from Nov 7 to Nov 21. Proof substantiating travel restrictions will need to be provided. No refunds will be provided any time before this period.
What measures are you taking to ensure the health and safety of guests and staff?
Health and safety of our guests and staff is our top priority, we are currently developing plans of action to ensure the well being of everyone at Airwaves and will keep you informed through our newsletter and social media channels.
What is the current status of COVID-19 in Iceland?
Iceland has tested a higher proportion of the population than most other countries yielding valuable insights into the behaviour of the virus. Click here for must up-to-date information.
Iceland opened it’s borders to foreign travelers on June 15th. Restrictions on social gatherings will be lifted by September 5th. For more information about travelling to Iceland please click here.
When will you publish the final show schedule?
The schedule will be published about 1-2 months before the festival starts.
Please note there is always some last minute changes in the show schedule, and in such cases, we will try our best to announce them without delay.
When will you announce the final full line-up?
Please follow us on social media and mailing list to keep up to date on lineup updates. Please note that the line-up is subject to change at any time until the festival finishes.
Our socials are here:
Follow the hashtags #IcelandAirwaves and #Airwaves2020
What time does the program start and finish each day?
Official venue shows start after 19:00 and finish at 02:00, depending upon the venue. Off-venue performances vary but finish between 19:00 and 19:30. On-venue performances can start in the day and carry on into the evening.
Are you going to provide the festival app again this year?
Do you have special events this year? Do I have to sign up?
Yes we will! We will announce more details soon.
How much is the price of the ticket in USD/EUR/CAD etc.?
It depends on the exchange rate at any given time, you can get an approximation using this website.
Is the festival ticket refundable?
Tickets are non-refundable except if the festival is cancelled/moved due to COVID-19 or if your country of residence has travel restrictions in place at the time of the festival.
My favorite artist cancelled the show. Will I get a refund for my ticket?
No. Please note that all performances are subject to change. There might be very last minute changes and we will try our best to announce them as soon as possible. It’s worth downloading the free Iceland Airwaves app to receive all the latest updates throughout the festival.
Can I give/sell my ticket to others?
You can give away or sell your ticket as long as you don’t make a profit. You must change the name on the ticket before the festival begins on 4th November. You should contact Tix to change the name and other profiles to those of new ticket holder. The new name on the ticket should match with the name on the photo ID when the new ticket holder collects their wristband (see ‘Festival Wristband Collection’).
Do I need a special ticket for particular performances?
No. Your ticket gives a festival wristband which allows you to attend any shows. No additional purchases or collections is required. Please note that all shows are subject to venue capacity: ticket does not guarantee access to any shows. We recommend arriving in good time for any shows that you really wish to see.
Do I need to show my ticket at each performance venue?
No, you exchange your ticket for a wristband at our Accreditation (please see Festival Wristband Collection). With the wristband, you can enter all the venues, subject to their individual capacity.
Am I guaranteed to get into every show?
All shows are subject to venue capacity, once the venue is full no more people are allowed to enter for safety reasons. If you are worried about not getting in, you can increase your chances by purchasing an Airwaves Plus upgrade which includes access to an express queue. However, if the venue is full, the venue is full.
Will there be day passes?
A limited amount of day passes might be available at a later date.
Where is the festival located?
At various venues in downtown Reykjavík. The venues are all within walking distance of each other. The list of official venues, off-venues and on-venues will be made available later in the year.
How do I get to Reykjavík?
If you are coming from abroad, it’s best to fly into Keflavík International Airport (KEF) and then take a shuttle coach, taxi, rental car or public transport (Strætó) to Reykjavík.
Are the venues outside?
No, all the venues are indoors.
What is ‘Official venue’?
Official venue hosts official performances for Iceland Airwaves. Official performances start from approximately 19:00 each night during the festival. The exact starting time depends on the venue. You must purchase a festival ticket in order to attend official performances.
What is ‘Off-venue’?
Off-venues are the approved venues which host select performances by local artists during the day, up until 19:00. Off-venue shows are open to all, subject to each venue’s age limits and capacity.
What is the difference between ‘Official venue’ and ‘Off-venue’?
All visiting international artists perform only at official venues. Select local acts perform at off-venues during the day and at official venues after 19:00. Official venue performances carry full production and staging, while off-venues show are often in acoustic or reduced mode. You need a wristband to attend official venue shows but you don’t need one for off-venue shows.
I’m disabled. Are all the venues accessible?
We cannot guarantee that all venues are accessible to disabled guests. The official festival showcases are held in many venues across downtown. The variances in size of these rooms ranges broadly and come in all shapes and sizes: some are purpose built and have ability-impaired access factored into their planning, others are traditionally used for other purposes. All the venues this year are within 2.5 kilometers of one another, with the bulk of the venues being within a couple of hundred meters of one another in downtown Reykjavík.
Our list of venues (published soon) has specific access ability for ability-impaired guests. Our app will also carry a crowd indicator, giving guests notice of when shows are looking very busy / at capacity.
Is there age limit for Iceland Airwaves?
People of any age can purchase a ticket to the festival. However, Icelandic laws dictate that people under the age of 18 can not be alone in public after 22.00. After that time they must be accompanied by a guardian. (Birth year is valid.) Furthermore, the venues that sell alcohol usually have either an 18 or 20 year old age limit. Guests under the age of 18 years old must enter with their parent, legal guardian, relatives or spouse that is 18 years old or older to access the official festival venues.
Do I need to buy a ticket for my child?
If you intend to bring any people under the age of 18, they must be accompanied by a parent or guardian, and they must hold a valid ticket for the festival. Please note that each venue has their own age restriction which you must follow.
Where and when can I collect my wristband?
Please come to our Accreditation:
Iceland Airwaves Accreditation
Reykjavík City Hall
Accreditation opening dates/hours will be announced ahead of the festival.There is a Free Charging Machine and restrooms in the entrance area at the City Hall. The building is accessible to disabled guests with a lift to go down to the Accreditation desks.
If you need a wristband after closing there will be a small service desk in CenterHotel Plaza from Wednesday – Saturday from 22:00 – 00:00.
What do I need to present in collecting my wristband?
1) Festival ticket (print-out or digital) and
2) Photo ID (for example: passport or driver’s licence).
Your festival ticket needs to show your own name which matches the name on your photo ID (see Festival Ticket). If you fail to present either of your festival ticket and photo ID, or if the name on the ticket fails to match the name on your ID, you will not be able to collect your wristband.
Can I collect wristbands for my friends?
No, you can’t collect wristbands for other people. Every guest needs to come to our Accreditation to get a wristband fitted on their wrist by our staff.
Industry / Press / Photo
Industry / Press
What benefits can I get with the industry pass?
Priority access to official showcase performances. Invitation to attend the Iceland Airwaves Pro Conference and Airwaves Plus areas.
What benefits can I get with the Press Pass?
Priority access to official showcase performances and access to Press Center and invitation to attend the Airwaves Pro conference. Press Passes are subject to festival approval.
What benefits can I get with the photo pass?
Access to the official performance and the photo pit. Photo Passes are subject to approval.
Are there any official photos which I can use for my magazine?
You can access images from the official Iceland Airwaves Flickr account here. Please make sure to add credit photographers. No alteration except for cropping of images permitted.
I want to play at Airwaves, how do I do that?
Applications for 2020 are now open, please see “Get involved”
I want to play an off-venue show at Airwaves, how do I do that?
We do not program the off-venue program, the off-venue venues do so. Please contact them directly.
I want to volunteer! How do I do that?
Great! We will open up for applications soon, check this space.
Am I allowed to take photos of performances?
Photography and short video for private use / social media is very welcome, but only with mobile phones and regular cameras – no professional cameras or lenses. Photos and videos are permitted for personal use, but any publication, whether it be online or offline, requires a photo pass. Photographers with professional SLR cameras and professional lenses, and also GoPros, require a photo pass: please read our Press section for more information.
Can I use a selfie stick?
No, selfie sticks are prohibited at any Iceland Airwaves venues.
Is there a size limit for my bag?
Yes, you can bring only a small side bag. Backpacks are not allowed. All bags are subject to search at the entrance of all venues. We would recommend you not to bring any bags so you can speed up your entry to the venues without your bag being searched.
Are there any place where I can leave my luggage?
There are 7 luggage storage places in and around Reykjavík. Visit Luggage Lockers to see their locations and charges.
What’s Iceland Airwaves’ security policy?
All guests are subject a search by security staff at the venue entrances. Any items that can be used to cause harm or damage are not allowed; eg: knives, scissors, umbrellas, chairs and markers. Please note that we will not confiscate or store any banned items. You must discard them yourself before entering the venue. Professional SLR cameras, GoPros and all recording devices (apart from mobile phones) are prohibited unless you have an official photo pass.
If you don’t follow the security policy, the security staff will have the right to ask you to leave the venue and possibly confiscate your festival wristband.
Are the venues non-smoking?
You are not allowed to smoke at any time at any of the venues except in designated smoking areas (if available). This includes electronic cigarettes. If you don’t follow the non-smoking policy, the security will have the right to ask you to leave the venue and possibly remove your festival wristband.
Where can I buy the official merch?
You can buy our official merch during the festival at City Hall.
What kind of clothes should I bring to Iceland?
Reykjavík’s average temperature in November is high 5°C (41°F) and low 0°C (32°F). The weather would be cold, very changeable and often wet. We would recommend you to wear a warm coat, ideally waterproof, or a waterproof outer coat on top, with layers of clothes underneath so you can take them off once you are inside the venues (where it can be very warm).
Is tap water safe to drink in Iceland?
Iceland offers world famous pure water, most of which comes from springs in the ground. The tap water is pure and tasty, completely safe wherever you go in the country.
Is it easy to find toilets in Reykjavík downtown?
There are restrooms in Reykjavík City Hall where our Accreditation is located. Harpa Concert Hall and Hotels and hotels are always a good place to find toilets.
Should I bring Iceland’s currency in cash?
Credit cards can be used almost everywhere in Iceland so there’s no real need to have lots of cash (Icelandic Króna) at all.
Where should I go to buy booze?
Alcohol which is stronger than 2.25% isn’t sold in the grocery shops in Iceland. You can buy alcohol at the Keflavík Airport Duty Free Shop on arrival (highly recommended) and at the state-owned liquor stores named Vínbúðin in Reykjavík. Note that Vínbúðin’s hours are pretty restrictive.
- Keflavík Airport Duty Free Shop: Both on arrival & departure. Naturally cheaper than shops in town.
- Vínbúðin Klinglan Shopping Mall: Kringlan 4-12, 103 Reykjavík, Iceland
I’m hiring a car in Iceland. Anything to bear in mind?
In Iceland we drive on the right hand side of the road, and you are also required by law to always keep the car‘s headlights on. Some good dos and don’ts about driving in Iceland can be found here. Want to hire a car? We recommend Hertz.
Is there an A&E hospital in Reykjavik?
Emergency services and/or accident rooms are operated in hospital and healthcare centres. The A&E unit for accidents, acute illness, poisoning and sexual assault is located at:
What’s the emergency number in Iceland?
112 is the single emergency number in Iceland, representing all the response parties to accidents, fire, crime, search, rescue and natural disasters on land, at sea, or in the air. If you’re venturing out into the countryside, you should always check weather and safety conditions at https://safetravel.is/ – which gives you all the up to the minute information.
What are the dates for the 2020 edition?
Iceland Airwaves 2020 dates are Wednesday Nov 4 to Saturday Nov 7.